Getting started
Running a monthly review
More sources and clients
How the numbers work
Getting help
How to reach us, and what to include.
Start here
Most problems match a case in Troubleshooting. If a figure looks wrong, View calculation under it shows the steps that produced it and the answers in force.
Contact us
Email hello@morevy.ai. Include:
The month | Which month you were reviewing. |
The basis | Cash collected, normalized recurring revenue, or as stated. |
What you expected, and why | The figure you had in mind and where it came from. |
What you saw | The figure Morevy showed. |
The source | The file name, as shown in the source line under the table. |
Attach a screenshot of the checks if you can.
What we may ask for
If the answer is not in the calculation, we may ask for the export itself. You do not have to send it.
We will never ask for your billing system password, or for any key or credential by email or chat. Stripe access is granted only inside Morevy, through Stripe's own approval page or a restricted key you create yourself.
Caution. If anyone claiming to be from Morevy asks you for a password, a secret key or any credential over email or chat, it is not us.
Reporting a figure that changed without a reason
Morevy compares each run with the previous one and says what changed. If it tells you figures moved and nothing recorded about the source, mapping or engine changed, please report it, even if it does not block you.